Webcast Help
and
FAQ (Frequently Asked Questions)

What is a Webcast?
Webcasts are simply an Internet audio or video broadcast which is made available to users through a host Web site. The user listens and/or views the event on his/her computer using software which is usually available on the host site. The 2000 Celebration will be an audio only Webcast using RealPlayer.

What do I need?
You need a Mas OS or Windows (95, 98, or NT 4.0) computer, a sound card, an Internet connection with at least a 28.8 Kpbs modem, a Web browser (Netscape Navigator or Microsoft Internet Explorer versions 4.0 or better recommended.) and the free version of RealPlayer 7 or purchase full versions from Real Networks. These players are software "plug-ins" that are used by your browser. To learn more about the Real Player, click here. You can download one of these players at Real Networks web site by clicking here. The Real Networks web site has a detailed help page for users who are experiencing problems with the G2 Player. Go there now.

For a detailed system requirements go to RealPlayer Tech Support

RealPlayer 7 Basic FAQ

Does it matter which version of browser I have?
For best results, you should use Netscape Navigator or Microsoft Internet Explorer versions 4.0 or better. You may obtain the most recent versions free from the following links. Please follow install instructions carefully: Netscape Navigator or Microsoft Internet Explorer. To find out which version of Browser you are using, go to the help menu at the top right of your browser and select About (Netscape or Internet Explorer) at the bottom of the menu.

How do I check which video plug-in I have?
You can check to see which version, if any, of the Real Player you have by doing the following:

In Netscape, click on the Help menu at the top right side of your browser and select About Plug-ins. Scroll down to see if the real Plug-in is listed. If not, you will need to download the plug-in. Click here to do so now.

In Microsoft Internet Explorer, click on the Help menu at the top right side of your browser and select Product Updates. This will automatically determine which plug-ins you have and you will be able to select the Real G2 Player from the list provided. Make sure that you select the Real G2 player and then proceed through the steps to download the player to your browser.

More technical support
For a detailed system requirements go to RealPlayer Tech Support

RealPlayer 7 Basic support

WebTV Users: The latest upgrade for WebTV includes support for Real Audio. However, it is important that you make sure you have selected the 28.8K connection speed, in most cases. For additional support, got to Web TV's Help Center - Streaming Media.

Firewall Support

If you experience problems with halting or buffering, you might either reload the audio window by clicking on the link again or try to view it again at a different time.

How do I see previous Webcasts?
All of the previous plenary sessions will be archived and will be available by clicking on the archive link for the date and time of service you want to listen to.

I missed part of a live show and would like to listen to it again, when are the shows available in the archive?
On the day that a service has been webcast, the archived file will generally be available within an hour after the end of the live Webcast.

Are there audio and video cassette tapes available for purchase?
Yes. Tapes can be purchased by downloading order form.
(PDF: 92 kb/2 pages)